Stakeholder service delivery expectations of military facilities management

Multi - Stakeholder Processes , Service Delivery and State Institutions

E-Service Delivery in Higher Education: Meeting MBA Student Expectations

This study explores graduate students’ expectations regarding website design in higher education. Focus group discussions and the Kano method are used to improve the college website experience of Master of Business Administration students. Student survey results (n = 110) suggest 23 features describing an ideal college website. Results guide college website design according to three need-based ...

Understanding stakeholder expectations in higher education

Higher education invests heavily in information technology and information systems, with variable outcomes. Organisations in other sectors, such as engineering, the defence industry, public administration and business, have developed and adopted good practice for the choice, development and operation of software-based systems that are only sometimes understood in higher education. In order to a...

A Quality of Service Management Framework Based on User Expectations

The ability to gauge the quality of a service is critical if we are to achieve the service oriented computing paradigm. Many techniques have been proposed and most of them attempt to calculate the quality of a service by collecting quality ratings from the users of the service, then combining them in one way or another. We argue that collecting quality ratings alone from the users is not suffic...

Expectations of Health Service Management Education and Training-a District

International comparative studies are justified because they can increase the options among which health care decision makers may select approaches suitable to their own circumstances. The collection of papers on management education and training in the National Health Service in the United Kingdom presents a summary of the salient features of the 1974 NHS reorganization and its implications fo...